Case Study: Gesa Credit Union achieves default IT support in Teams with Rezolve.ai

Gesa Credit Union makes Rezolve AI the default IT support channel for 1,000+ employees

Gesa Credit Union, a financial institution with over 1,000 employees, sought to modernize its employee support system using automation and AI. The challenge was to integrate these technologies into their existing IT infrastructure, which included the EasyVista ticketing system and SharePoint for institutional knowledge, and to make it the primary support channel for their workforce. They partnered with Rezolve AI and implemented its Sidekick product to address this need.

The solution from Rezolve AI was deployed directly within Microsoft Teams, integrating with EasyVista for ticketing and SharePoint to make knowledge searchable. It also included automated password-expiration reminders. As a result, Rezolve AI became the default IT support channel at Gesa, allowing employees to resolve issues without leaving Teams. The successful implementation has led to plans to expand the use of Rezolve AI into other departments like Compliance and Member Services.

Gesa Credit Union