Case Study: Fortune 50 Consumer Goods Company achieves scalable IT and HR employee support with Rezolve.ai

Fortune 50 Consumer Goods Company supports 120,000+ employees across 81 countries with Rezolve AI

a fortune 50 consumer goods company with over 120,000 employees faced a significant challenge in providing consistent and fast IT and HR support across its global workforce. With knowledge fragmented across 81 countries and 23 languages, employees experienced slow and inconsistent answers. The company partnered with Rezolve AI to deploy its agentic AI platform, Rezolve Sidekick, directly into Microsoft Teams to unify and automate employee support.

Rezolve AI's solution provided generative AI answers grounded in the company's own knowledge and offered agentic resolution for routine requests. The platform integrated with existing systems like NextThink and Entra to act, not just answer. As a result, Rezolve AI became the default support channel, resolving issues directly in the bot, reducing disruptions for shared services staff, and saving time through automatic processes, creating a support model built to scale.