Case Study: Black Angus Steakhouse cuts after-hours IT support dependency with Rezolve.ai

Black Angus Steakhouse cuts after-hours IT support dependency from 90% to 10% with Rezolve AI

Black Angus Steakhouse, a US steakhouse chain, faced a significant challenge with its IT support being unavailable during its busiest restaurant hours. This led to 90% of after-hours technical issues requiring direct, interruptive phone calls to the IT team. The company partnered with vendor Rezolve AI and implemented its Sidekick product, a support bot named "Stuart," to address this dependency.

Rezolve AI's solution provided an AI-powered support bot accessible via chat and voice that could autonomously resolve many common endpoint and desktop issues around the clock. This implementation dramatically reduced after-hours IT support dependency from 90% to 10%. Additionally, the vendor's solution cut daytime call dependency in half, significantly reducing wait times for restaurant staff and interruptions for the IT team.

Black Angus Steakhouse