Case Study: Zovio achieves integrated IT and HR employee support with Rezolve AI

Zovio - Customer Case Study

The education technology services company Zovio faced challenges with its employee support systems. Its IT department was handling 3,000 tickets a month, primarily through phone calls, while its HR team had no knowledge base and relied on email. Zovio partnered with Rezolve AI to implement an AI-powered service desk solution to improve the user experience, reduce the team's burden, and provide better off-hours support.

Rezolve AI implemented a solution that included a chatbot to handle smart ticket creation for 100 IT issues and over 850 FAQs, accessible via a web widget on the company intranet. The implementation was integrated with JIRA for both IT and HR, creating a single point of support for employees. The results included the automatic deflection of tickets to the correct support tier and the organic growth of a new knowledge base. Rezolve AI helped Zovio achieve an 86%+ satisfaction rating for the new system.

Zovio