Case Study: Patelco Credit Union improves employee support and self-service with Rezolve AI

Patelco's Evolution with Rezolve.ai's AI-Powered Service Desk

Patelco Credit Union, a major Northern California credit union, faced significant challenges in providing timely IT support to its employees during a transition to a new online banking platform. Their employees struggled to get help, leading to high resolution times and a strained service desk. To address this, they partnered with Rezolve AI to implement an AI-powered service desk within Microsoft Teams.

Rezolve AI implemented a solution combining a chat-based digital assistant, a powerful ticketing system, and an accessible knowledge base directly in Microsoft Teams. This allowed employees to get instant answers and automated resolutions, drastically reducing the need for calls and emails. The results were substantial, including over 30,000 issues auto-resolved to date, a 34% decrease in support calls, and a 257 basis point improvement in overall employee satisfaction.

Patelco Credit Union