Case Study: NYC-DOB improves employee service desk support and attendance tracking with Rezolve AI

How NYC-DOB Implemented AI-Powered Employee Service Desk To Improve Employee Experience

The New York City Department of Buildings (NYC-DOB) needed to modernize its employee support, especially for its 2000-person workforce during the COVID-19 pandemic. The challenge involved providing 24/7 HR support on any device, automating daily roll-call and building pass issuance, and managing the upload of vaccination records. To address this, the agency partnered with vendor Rezolve AI to implement its AI-powered employee service desk solution.

Rezolve AI implemented a chatbot named BERT (Buildings Employee Resource Tool) to provide instant, automated level 1 support for HR queries. The solution streamlined the recording of attendance, enabled COVID-19 self-declarations for building access, and facilitated the upload of required health documents. This automation significantly reduced the HR team's workload from repetitive tasks. The implementation was completed within a rapid four-week timeframe, and Rezolve AI's platform earns an 86% satisfaction rating.

NYC-DOB