Case Study: Black Angus Steakhouse reduces IT support calls with Rezolve.ai Desktop Automation

Black Angus Steakhouse - Customer Case Study

Black Angus Steakhouse, a leading restaurant group, faced significant operational challenges due to a high volume of IT support requests. Approximately 90% of issues after hours and 60% during office hours required manual IT intervention, straining resources. To address the lack of self-service options and the limitations of their legacy systems, they partnered with Rezolve AI to implement a solution.

Rezolve AI deployed "Stuart," a smart AI chatbot and service desk platform integrated with Microsoft Teams, which focused on desktop automation. This solution dramatically reduced the need for direct IT support, cutting after-hours calls from 90% to 10% and during-hours calls from 60% to 30%. The implementation fostered a culture of self-help and streamlined operations, with Stuart quickly becoming a vital tool adopted across multiple departments at Black Angus.

Black Angus Steakhouse