Case Study: AC Transit enhances frontline support with Rezolve.ai

AC Transit Enhancing Connectivity with GenAI Chatbot 'IT Aimee'

AC Transit, a transit service connecting East Bay communities, faced a challenge in supporting its frontline bus operators due to mismatched schedules with IT staff. Their existing process required operators to leave voicemails or go through supervisors to submit IT requests. Rezolve.ai addressed this problem.

Rezolve.ai developed "IT Aimee," a GenAI chatbot hosted on AC Transit's SharePoint, enabling operators to directly submit tickets and access IT information around the clock. The solution utilizes generative AI to pull relevant answers from knowledge bases based on natural language queries. This provided immediate support information and 24/7 ticket creation, allowing operators to address issues without intermediaries and fitting their unique shift schedules.

AC Transit