Case Study: Emerald Outdoors streamlines bookings and boosts efficiency with Rezgo

Emerald Outdoors - Customer Case Study

Emerald Outdoors, based in Kenmare, Ireland, is a kayaking tour operator founded by Jamie and Colin. They needed a way to streamline booking operations and improve efficiency, especially around managing reservations, waivers, check-ins, and customer notifications. To solve this, they chose Rezgo, a booking platform with automation and operational tools designed for activity businesses.

With Rezgo in place, Emerald Outdoors significantly reduced manual work and created a smoother experience for both staff and customers. The vendor’s automation capabilities improved day-to-day booking management, while Rezgo’s onboarding and ongoing support were described as outstanding. Emerald Outdoors says Rezgo has become a crucial partner in supporting their growth and future operational needs.