Case Study: Doolin2Aran Ferries boosts online sales with Rezgo

Doolin2Aran Ferries - Customer Case Study

Doolin2Aran Ferries, a tourist ferry and boat trip service on Ireland’s west coast, needed a better way to manage a highly complex booking experience. With up to 32 sailing options in a single day, different vessel capacities, and varied return-leg arrangements, their existing process led to confusing UX and too many phone and email bookings instead of self-service online reservations. They turned to Rezgo for an online booking system that could simplify the customer journey.

Rezgo worked closely with Doolin2Aran Ferries to understand their operational challenges and implement a more flexible, user-friendly booking solution. The improved booking flow dramatically upgraded the customer experience, and online sales almost tripled in some periods. Rezgo’s easy-to-use dashboard and customizable reports also made it easier for staff to manage data, while the platform supported expansion into B2B booking through third-party access for larger tour operator clients.

Doolin2Aran Ferries