Case Study: Wendella Tours & Cruises expands OTA reach and boosts sales with Rezdy Channel Manager

Wendella Tours & Cruises - Customer Case Study

Wendella Tours & Cruises, the original provider of architecture tours in Chicago, wanted to expand across multiple reseller channels but lacked the time and resources to manage direct OTA connections. Without a channel management solution, every OTA had to be compatible with its ticketing software, making content, schedule updates, and quality control difficult, especially during peak season.

Rezdy Channel Manager solved this by centralizing reseller management and helping Wendella expand from 2 OTAs to 6 OTAs. With Rezdy, Wendella improved operational efficiency, maintained consistency across channels, amplified its marketing reach, and increased OTA sales by 89% in 2021 through August compared with 2020.

Wendella Tours & Cruises

Andrew Sargis

Chief of Operations