Case Study: Caribe Shuttle achieves 60% business growth and boosts online bookings to 70% with Rezdy

Throttle To More Bookings With Rezdy

Caribe Shuttle, a Costa Rica and Panama shuttle and tours operator, faced chaotic reservation management and slow manual payment processes—tracking bookings in hundreds of Google Docs and asking customers to scan credit‑card forms. Needing a scalable booking system that could accept card details without immediately charging (due to local gateway limits), Caribe Shuttle chose Rezdy and its Rezdy Vault to solve these challenges.

Rezdy delivered an intuitive, flexible booking platform with customizable booking forms and secure card storage/deferred charging via Rezdy Vault, making it easy for agents and customers. Since switching, Caribe Shuttle’s business has grown about 60%, online reservations rose from ~25% to ~70%, they expanded from 1 to 6 shuttles, now offer 30+ products, have 100+ agents in the system, and process 20–50 orders a day.

Caribe Shuttle

Carlton Whitesides

Co-Owner & General Manager