Case Study: Sydney Harbour Kayaks achieves 3–4x more online bookings and streamlined operations with Rezdy

Sydney Harbour Kayaks - Customer Case Study

Sydney Harbour Kayaks, owned by Shannon O’Brien, is Australia’s largest full-service kayak and ski centre offering tours, rentals and lessons. Facing about 15–20,000 customers a year, their custom booking system left them drowning in phone calls and manual work; they needed a cleaner, more automated online experience and so switched to Rezdy to streamline bookings and payments.

Rezdy delivered a simple, polished booking interface and secure payment gateway plus one-click changes and easy customer recall, letting staff process reservations much faster. As a result Rezdy helped drive roughly three to four times more customers to book online, reduced mistakes, put payments straight into the bank, freed staff for other tasks, and supported steady growth in tour numbers.

Sydney Harbour Kayaks

Shannon O’Brien

Owner and Managing Director