Case Study: Oz Whale Watching streamlines bookings and saves time with Rezdy

Spot A Better Booking Process With Rezdy

Oz Whale Watching, run by Owner & Director Colin Thwaite, operates 4‑hour Sydney harbour whale‑watching cruises and was struggling with a manual, spreadsheet‑based booking process. Before Rezdy they faced double bookings, chaotic manifests, no easy way to send reminders, poor support from a prior system, and general office inefficiency that impacted crew and customer experience.

Rezdy’s booking platform was implemented — starting on the free plan and then upgraded — providing a user‑friendly setup, manifest management, bulk SMS/email reminders, app/plugin integrations, a live calendar and an agent network. The result was smoother operations and major time savings in the office, fewer booking errors and no‑show issues managed via automated messaging, faster product launches, and easier partner sales and commissions — all supported by Rezdy’s responsive support and ongoing product improvements.

Oz Whale Watching

Colin Thwaite

Owner & Director