Rezdy
56 Case Studies
Case Study: Mountain Whitewater Descents achieves streamlined online bookings and increased add-on revenue with Rezdy
A Rezdy Case Study
Setting Safety With Rezdy’s Booking Software
Mountain Whitewater Descents, a #1 TripAdvisor–ranked whitewater rafting operator on the Cache La Poudre River in Colorado, faced frustrations with an online booking system designed for hotels that was unintuitive for customers, cumbersome for staff, and poorly supported. Director of Fun Ben Costello wanted an easy, affordable solution and selected Rezdy’s online booking software to replace the legacy system.
Rezdy was implemented quickly—even during the start of the season—and provided intuitive calendar, manifest and support features that streamlined reservations and reduced back-office effort. As a result, Mountain Whitewater Descents reports easier customer bookings, faster staff onboarding, and measurable incremental revenue from more add‑ons (notably increased wetsuit rentals); Ben now highly recommends Rezdy to other rafting operators.
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Mountain Whitewater Descents
Ben Costello
Director of Fun