Rezdy
56 Case Studies
Case Study: 702 Helicopters achieves 75% reduction in phone time and doubles its fleet with Rezdy
A Rezdy Case Study
Navigate Your Tour Business Towards Success
702 Helicopters, a Las Vegas helicopter tour operator run by Brian Lorenz, was struggling to move its growing business online after trying DIY and other booking solutions that didn’t fit their needs. The main challenges were inefficient phone-based booking and support processes and a lack of product support from prior vendors—so 702 Helicopters chose Rezdy’s online booking and reservation system for a more reliable, industry-aware solution.
Rezdy implemented an easy-to-use reservation platform with features like manifests, follow-up emails, liability form integration and quick customer search, cutting average phone time per customer from 20 minutes to 5 minutes (a 75% reduction). That time savings improved upselling and customer service, helped 702 Helicopters grow from 2 aircraft to 4 in under two years, and—after switching to Stripe through the Rezdy setup—led to a 50% drop in chargebacks.
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702 Helicopters
Brian Lorenz
702 Helicopters