Case Study: EscapeXperience achieves streamlined online bookings and eliminates admin overhead with Rezdy

Escape the admin bloat with Rezdy

EscapeXperience, an Oakleigh (Melbourne) escape room business founded in 2015 by Joss and Jackie Milner with partners Mark and Glenda, has welcomed more than 10,000 gamers through themed rooms like "Amnesia" and "Burlesque." Their challenge was handling high volumes of online bookings, payments and reporting without adding administrative staff, so they selected Rezdy as their online booking system to streamline customer bookings and back‑end operations.

Rezdy’s platform delivered a simple customer booking flow, automated email notifications and detailed reporting, enabling EscapeXperience to process roughly 95% of bookings online and avoid hiring an extra full‑time bookings clerk. Rezdy also improved their marketing insight and distribution, supporting expansion plans (including a third room and 20‑person capacity) and helping sustain faster growth.

EscapeXperience

Mark Plavin

Escapologist