Case Study: Pacific Divers achieves automated booking management and secure payments with Rezdy

Dive Head First Into Easy Booking Management

Pacific Divers, a dive operator in Rarotonga run by Stephen Lyons, was managing bookings with a paper diary and email, which made collecting credit card details difficult and left the business exposed to no‑show cancellations without compensation. Seeking an automated booking and payment solution, Stephen trialed and selected Rezdy’s online booking platform to replace the manual process.

Rezdy set up Pacific Divers’ products, sessions and calendar, trained staff (about three weeks to full comfort) and enabled automated credit‑card processing and agent integrations. As a result, customers now self‑book and enter payment details, staff no longer manually enter bookings, cancellation fees can be charged reliably, and scheduling is clearer via Rezdy’s visual calendar—delivering time savings, reduced risk of uncompensated cancellations and positive support experiences.

Pacific Divers

Stephen Lyons

Proprietor and General Manager