Case Study: Jersey Airport achieves increased direct bookings and improved passenger experience with Rezcomm

Jersey Airport - Customer Case Study

Jersey Airport, which handles around 1.5 million passengers a year, wanted to give customers the ability to book flights and holidays directly from its website, increase discoverability of routes and streamline the pre‑arrival experience after redeveloping its departures lounge. Rezcomm was engaged to deliver this functionality using its Airport Travel and Holiday Booking service.

Rezcomm implemented a secure, brand‑matched, user‑friendly booking portal plus destination maps and interactive content, enabling online and offline bookings beyond traditional trading hours. The Rezcomm solution improved the customer experience, increased awareness and sales of existing and indirect destinations, supported route capacity and inbound tourism, and captured booking data that boosted revenue potential and helped Jersey Airport identify popular and under‑served routes.

Jersey Airport