Case Study: Exeter Airport achieves increased non-aeronautical revenue and digital ownership with Rezcomm

Exeter Airport - Customer Case Study

Exeter Airport, the international gateway for the South West of England serving Devon and Cornwall, wanted greater ownership of its pre-book sales and digital engagement and to move away from a parking-operator-controlled system. The airport sought a more user-friendly, brand-aligned customer experience and a broader product set beyond parking to grow non-aeronautical revenue. To achieve this, Exeter Airport selected Rezcomm and its fully managed service, deploying the Rezcomm Engage package and e-commerce merchant centre.

Rezcomm implemented its full suite of solutions to create a joined-up digital environment for parking, executive lounge, security fast track and other ancillary products, enabled multi-device booking, introduced yield management and new products, and centralized distribution and payments. As a result, Exeter Airport reported a marked increase in revenue, improved cash flow, simplified reporting through dashboard-driven data, reduced third-party costs and greater commercial control — outcomes the airport attributes directly to Rezcomm’s managed service.

Exeter Airport

Paul Sturgess

Group Commercial Manager