Case Study: Westside Lexus improves service efficiency and CSI with Reynolds and Reynolds RFID for Service

Westside Lexus boosts CSI 4% with Reynolds and Reynolds RFID for Service

The customer, Westside Lexus, sought to enhance its service department's efficiency and customer communication by implementing RFID technology. They were looking for a solution that would integrate seamlessly into their existing operations, which led them to partner with the vendor, Reynolds and Reynolds, and adopt their RFID for Service product.

Reynolds and Reynolds implemented its RFID for Service solution, which improved communication by automatically notifying service consultants of vehicle arrivals and cashiers of completed work. This allowed Westside Lexus to retrieve cars for customers promptly. The solution increased efficiency, enabling the dealership to service ten more cars per month and achieve a four percent improvement in its CSI score, more than paying for itself.

Westside Lexus