Case Study: Valley Honda boosts close ratio with Reynolds and Reynolds XtreamService

Valley Honda boosts close ratio by 20% with Reynolds and Reynolds

Valley Honda, a dealership in Pennsylvania, faced the challenge of needing a more proactive method to approach their existing customers about vehicle trade-ins and upgrades. Without a dedicated tool, they were missing profit opportunities and risked losing customers to competitors. They partnered with vendor Reynolds and Reynolds and implemented their XtreamService solution to address this need.

Reynolds and Reynolds' XtreamService provided a proactive solution by integrating with the dealership's CRM to send notifications when customers were scheduled for service. This allowed Valley Honda to approach customers at the right time. The results were significant, with the dealership reporting an increase in their close ratio upwards of 20%. The tool also improved trade-in quality and helped secure more business from their existing customer base.

Valley Honda