Case Study: Uftring Auto Group boosts service revenue with Reynolds and Reynolds Advanced Service

Uftring Auto Group boosts service sales 12% with Reynolds and Reynolds

Uftring Auto Group, a dealership in Illinois, faced the challenge of missing revenue from customers who declined recommended vehicle repairs, as their service team lacked an efficient process to follow up. Reynolds and Reynolds provided a solution using their Advanced Service platform to automate and manage this re-engagement.

The solution involved automated, personalized communications to customers who had declined services, leading to a 12% response rate and generating significant additional revenue, including over $20,000 at the top-performing store. Reynolds and Reynolds' technology enabled this measurable success and allowed the dealership to expand the strategy into sales and finance follow-ups.

Uftring Auto Group