Case Study: Scranton Motors boosts service and revenue with Reynolds Integrated Telephone System from Reynolds and Reynolds

Scranton Motors boosts service revenue by $10,000/month with Reynolds and Reynolds

Scranton Motors, a dealership in Connecticut, faced significant challenges with its phone systems, having tried four different providers over ten years. Their last provider demanded an extra $50,000 while only promising to fix 40% of their issues, prompting them to seek a new solution. They chose the Reynolds Integrated Telephone System (RITS) from vendor Reynolds and Reynolds because it offered all the desired features integrated directly into their dealership management system.

The solution implemented by Reynolds and Reynolds provided numerous benefits. It helped the dealership exceed its 97% CSI goal by making customers feel valued, saved time on calls, improved internal department harmony, and justified a new service BDC that brings in an additional $10,000 monthly. The system also improved accountability and employee retention. Every department benefited, and the results achieved would have required three or four separate services from other providers.

Scranton Motors