Case Study: LaFontaine modernizes service check-in and saves time with Reynolds and Reynolds Service Kiosks

LaFontaine saves time and eliminates delays with Reynolds and Reynolds service kiosks

Reynolds and Reynolds helped LaFontaine, a dealership, modernize its inefficient service drop-off process. The customer's challenge was a traditional paper-based night-drop system, which often led to delays because of missing or incomplete customer information. This prevented the service team from starting work promptly in the morning.

The solution implemented by Reynolds and Reynolds was the introduction of Service Kiosks. This provided a secure, self-service option for customers to drop off keys and detail service needs before or after hours. The results included saved time, eliminated information delays, and a more premium dealership experience. Reynolds and Reynolds also provided ongoing support for the solution.

LaFontaine