Case Study: Jones Junction achieves consistent service-to-sales results with Reynolds and Reynolds XtreamService

Jones Junction drives 13.12% of sales from XtreamService with Reynolds and Reynolds

The customer, Jones Junction, faced a challenge in converting service drive customers into sales across its nine dealerships. A lack of integrated data made it difficult to identify which service customers were genuine sales prospects. This inconsistency led to missed opportunities and inefficient outreach. To address this, they partnered with vendor Reynolds and Reynolds.

Reynolds and Reynolds implemented its XtreamService solution, which integrated the dealership's various data systems into a single platform. This provided a data-driven process to automatically prioritize sales opportunities and create tasks for the sales team. The result was a standardized, scalable service-to-sales strategy across all locations. Notably, 13.12% of the group's sales now originate directly from this system.

Jones Junction