Case Study: J.C. Lewis Ford standardizes F&I compliance and boosts sales with Reynolds and Reynolds' docuPAD System

J.C. Lewis Ford boosts warranty penetration 10% and adds $300 per copy with Reynolds and Reynolds

J.C. Lewis Ford was facing a challenge in standardizing its Finance and Insurance (F&I) process, as managers were not consistently presenting product menus to every customer. This inconsistency created compliance risks and inefficiencies. To address this, the dealership partnered with vendor Reynolds and Reynolds and implemented their docuPAD system.

The solution from Reynolds and Reynolds enforced a standardized, menu-driven F&I process, ensuring every step was followed for every customer. As a result, J.C. Lewis Ford significantly reduced its compliance risk and also saw a measurable positive financial impact, including an increase of $300 per copy and a 10% rise in warranty penetration. The docuPAD system provided a strong return on investment, paying for itself every month.

J.C. Lewis Ford