Case Study: J.C. Lewis Automotive Group boosts service with Reynolds Integrated Telephone System from Reynolds and Reynolds

J.C. Lewis Automotive Group cuts service reservations from 10–15 minutes to one click with Reynolds and Reynolds

J.C. Lewis Automotive Group was challenged by an antiquated and unreliable Mitel phone system that dropped calls and provided no customer data, hindering their ability to deliver excellent service. To provide better customer experiences, they sought a new solution and chose the Reynolds Integrated Telephone System from vendor Reynolds and Reynolds for its seamless integration with their existing Reynolds systems.

The solution implemented by Reynolds and Reynolds provided immediate caller identification, which eliminated the need to ask customers for basic information. Features like live call coaching and recording improved staff training and saved customer relationships. The system also made service advisors more efficient, reducing the time to make a service reservation from 10-15 minutes to a single click.

J.C. Lewis Automotive Group