Case Study: Andrews Cadillac boosts efficiency and customer experience with Reynolds and Reynolds

Andrews Cadillac boosts service sales by $100,000 with Reynolds and Reynolds

Andrews Cadillac, a family-owned dealership in Tennessee, faced challenges with inefficient service department reporting, a disconnected phone system, and a cumbersome customer payment process. Seeking to enhance operational efficiency and the customer experience, they partnered with Reynolds and Reynolds to implement solutions including Advanced Service, the Reynolds Integrated Telephone System (RITS), and ReyPAY.

Reynolds and Reynolds provided an integrated solution that streamlined operations. The implementation of Advanced Service improved service drive communication and reporting, RITS seamlessly connected the phone system with the CRM, and ReyPAY modernized the payment process. The results were significant, including a $100,000 increase in service sales, a 35% increase in gross profit, and time savings of 45 minutes per day on reconciliations.

Andrews Cadillac