Case Study: Tech Rage IT saves hours on onboarding and offboarding with Rewst

Tech Rage IT - Customer Case Study

Tech Rage IT, an MSP, was spending excessive time on repetitive manual tasks like user onboarding, which took away from larger initiatives and client improvements. They sought a tool to simplify and scale their processes to rapidly resolve tickets and support business growth, leading them to the automation platform Rewst.

Rewst implemented automated workflows for Tech Rage IT, starting with their new user onboarding process. This automation, which integrated with tools like ConnectWise and Pax8, reduced a 30-minute task to a simple form submission. The solution saved the company hours of work, drastically reduced human error, and led to faster ticket resolution and happier staff and clients. Rewst's Robotic Operations Center provided crucial support in building and troubleshooting these automations.

Tech Rage IT

Matt Rose

Chief Experience Officer