Case Study: Sourcepass streamlines growth and boosts client experience with Rewst automation

Sourcepass cuts billing reconciliation from 20 hours to seamless with Rewst

Sourcepass, a rapidly growing MSP that had expanded through 12 acquisitions, faced significant operational challenges. Inefficiencies in billing reconciliation and ticket triage were creating bottlenecks, and the company could not rely on hiring more people to solve every problem. To address this, Sourcepass turned to the vendor Rewst to implement automation and build a Robotic Operations Center (ROC).

By leveraging Rewst's automation platform, Sourcepass streamlined its internal and client-facing processes. The results were immediate and impactful: billing reconciliation was reduced from a 20-hour task to a seamless process, and automation helped boost the company's Net Promoter Score by 25 points in a single quarter. For its clients, Rewst enabled Sourcepass to automate onboarding and other services, saving up to three hours per user and freeing over 350 hours in a month on ticket reviews, which strengthened client relationships and provided a clear competitive advantage.

Sourcepass