Case Study: Karpel Solutions saves $60K and streamlines workflows with Rewst

How Brian Simpson kicks goals with automation

Karpel Solutions, an MSP, faced operational inefficiencies due to manual processes and a lack of integration between its systems, particularly for on-premises clients. Their technical account manager, Brian Simpson, sought a more powerful and adaptive automation solution than the limited tools they were using. This led them to the vendor Rewst and its automation platform.

Rewst implemented a suite of automated workflows to streamline Karpel's operations. Key solutions included parsing email alerts into their ticketing system, improving data quality, and creating a crucial two-way ticket sync between ConnectWise and DevOps. The results were significant, with Rewst saving the company an estimated $60,000 by preventing the need to pay for an additional PSA for a year and eliminating headaches from misplaced tickets through constant, reliable automation.

Karpel Solutions

Brian Simpson

Integration and Automation Specialist