Case Study: CisCom Solutions scales automation and improves customer service with Rewst

CisCom Solutions automates 150+ workflows with Rewst

CisCom Solutions, a managed service provider, faced challenges with automation scalability using their existing RMM tool, ConnectWise Automate. Their Automation Director, Dustin Riley, found the system was being pushed beyond its intended limits, requiring complex workarounds for tasks like user onboarding. Seeking a more robust solution, they turned to the Rewst automation platform to enhance their operational capabilities and improve customer service.

By implementing Rewst, CisCom Solutions automated complex processes like user onboarding and a SharePoint data migration, which significantly reduced manual effort. They developed over 150 workflows and modular components, creating a data analysis tool for tracking customer sentiment trends. The Rewst solution fostered a culture of innovation, provided substantial time savings for technicians, and allowed the team to elevate their customer service to a "white glove" approach, ultimately supporting employee and client retention.

CisCom Solutions