Case Study: Long Island Watch Company restores pricing and protects store data with Rewind

Long Island Watch Company restores 6,000 products in hours with REWIND

Long Island Watch Company, an online retailer of quality timepieces, faced a significant risk of data loss on its BigCommerce store. After a consultant warned them about the prevalence of such incidents in ecommerce, the company adopted Rewind's backup solution to protect against accidental deletion. This decision proved crucial when a data upload error caused their entire product catalog of over 6,000 items to be mispriced, with some items defaulting to zero.

Using Rewind, the company was able to quickly restore its entire product database with the correct pricing within a few hours. During the restore process, Rewind also helped temporarily disable purchases to prevent customers from buying items at incorrect prices. This solution saved the company from an estimated full day of downtime and lost revenue, preventing reputational damage and ensuring business continuity.

Long Island Watch Company