Case Study: ANS Gear achieves fast recovery from product data loss with Rewind

ANS Gear restores 7,000 SKUs in minutes with REWIND

ANS Gear, the world's largest online distributor of paintball equipment, faced a critical data loss incident on their BigCommerce store. An error during a bulk update via a CSV file corrupted approximately 7,000 SKUs, rendering their site unable to process orders and requiring a 13-hour downtime to fix. This event highlighted the limitations of native platform snapshots for recovery.

The company implemented Rewind for BigCommerce to provide automatic backups and granular restore capabilities. The solution proved its value shortly after installation when it allowed the team to perform a single-click restore of thousands of accidentally deleted products, preventing another lengthy downtime. Rewind has since become a vital cross-functional tool, providing value to web developers and customer success teams while safeguarding the online business.

ANS Gear