Case Study: RX Smart Gear protects 100,000 SKUs and restores sales fast with Rewind

RX Smart Gear - Customer Case Study

Rx Smart Gear, a fast-growing online retailer of custom jump ropes and functional fitness gear, was struggling to protect a highly complex ecommerce catalog with more than 100,000 product options. General Manager Nick Lococo had been manually exporting CSV backups each month, a time-consuming process that still left the business exposed to data loss, downtime, and lost orders if something went wrong.

To safeguard the store, Rx Smart Gear implemented Rewind, a backup and restore service for ecommerce platforms. When a bulk upload error wiped out 100,000 product options, Rewind restored the site in 48 hours instead of the weeks it would have taken to rebuild manually, helping the company avoid turning off its top-selling product and potentially losing about 1,500 orders. Rewind also kept the team updated throughout the recovery, minimizing disruption to operations and customer service.

RX Smart Gear

Nick LoCoco

General Manager