Case Study: Crossrope restores store uptime and protects sales with Rewind

Crossrope - Customer Case Study

Crossrope, a fitness brand using BigCommerce, ran into a major problem after a routine theme code change broke its store’s checkout and prevented customers from adding items to their cart. When the team tried to recover, they learned that BigCommerce couldn’t restore individual accounts, and their only manual backup was a month old, putting sales at risk and causing a 24-hour outage.

To prevent this from happening again, Crossrope implemented Rewind Backups to keep an up-to-date, restorable backup of its BigCommerce store. With Rewind, the team can restore changes quickly and painlessly, reducing backup workload and avoiding the kind of downtime that previously took 24 hours to fix and cost lost sales opportunities.

Crossrope

Andy Lam

Digital Marketing Specialist