Case Study: Alt & Dot protects client data and builds trust with Rewind

Alt & Dot - Customer Case Study

Alt & Dot is a Shopify Plus agency that helps merchants with development, design, strategy, and growth. Because they work closely with clients and carefully vet every partner, they needed a reliable way to protect store data and maintain client trust after incidents like a CSV import that deleted product photos and other hard-to-diagnose content changes. They turned to Rewind for backup and recovery protection within the Shopify ecosystem.

By adopting Rewind, Alt & Dot gained a trusted solution for restoring critical store data such as product photos, templates, and other content if something goes wrong. Rewind reduced the need for manual fixes, gave merchants peace of mind, and helped Alt & Dot better support clients long term. The agency now recommends Rewind to the majority of clients they work with, reporting stronger client confidence and a smoother handoff to the Rewind team through the Rewind Agency Partner Program.

Alt & Dot

Emily Moss

Alt & Dot