Case Study: Radiology Consultants increases patient collections and resolves billing issues faster with RevSpring

Radiology Consultants Use RevSpring to Increase Daily Transactions and Resolve Billing Issues in Less Time

Radiology Consultants, a hospital-based radiology practice in Oklahoma City, struggled with the time-consuming and costly process of collecting patient payments when physicians never saw patients face-to-face. Their billing staff needed a better way to reach patients, resolve billing issues, and avoid spending all day on outbound collection calls, so they turned to RevSpring’s outbound IVR solution.

RevSpring implemented customized automated outbound calls and inbound self-service options for payment by credit card, check, or installment plan, as well as account lookups and billing updates. The solution was up and running in just a few weeks and delivered strong results: Radiology Consultants increased daily credit card transactions by 200 percent, reduced over-120-day A/R and write-offs, lowered FTE hours for collections, and resolved billing inaccuracies faster with fewer stagnant accounts.

Radiology Consultant

Vicki McHughes

Practice Manager