Case Study: Physicians Anesthesia Service cuts aged accounts receivable in half with RevSpring

Physicians Anesthesia Service Cuts Aged Accounts Receivable in Half

Physicians Anesthesia Service (PAS), the largest private anesthesia group in Washington, was struggling with a significant aging accounts receivable balance and relied on mailed statements and staff phone calls to collect patient payments. To improve collections and reduce A/R days, PAS turned to RevSpring and its automated patient communication and payment tools, including outbound IVR.

RevSpring implemented automated outbound pre-collection and overdue balance calls, inbound IVR, and an online payment portal that let patients check balances, review payment history, update insurance information, and pay by credit card, check, or installment plan. The results were immediate: PAS cut accounts aged over 120 days from $200,000 to $80,000, reduced write-offs by 10%, lowered statement costs by 18%, reduced staff hours for patient collections, and increased self-service payments, with over 50% of credit card payments now handled online or by phone.

Physicians Anesthesia Service

Brad Wakefield

Executive Director