Case Study: OrthoXpress achieves faster equipment returns and streamlined collections with RevSpring Outbound IVR

OrthoXpress Maximizes Revenue With Quicker Equipment Returns and Streamlined Collections

OrthoXpress, a California-based durable medical equipment provider, faced time-consuming patient scheduling and collections challenges as well as delayed returns, lost equipment, and missing or incorrect billing information. To help streamline these processes, the company turned to RevSpring and its Outbound IVR solution.

RevSpring implemented automated outbound calls to contact patients daily until they responded, schedule equipment delivery and return, verify insurance and address details, and manage payment arrangements and collections. The results included reduced staff time for scheduling, fewer lost equipment issues, faster equipment returns, fewer write-offs and collections, and more revenue collected in the first month than in the previous three months combined.

OrthoXpress

Samantha Foreman

Director of Operations