Case Study: Management Services Network Accelerates Patient Payments with RevSpring

MSN Accelerates Patient Credit Card Payments With RevSpring’s Outbound and Inbound IVR

Management Services Network (MSN), a practice management company in Columbus, Georgia, was facing rising patient self-pay balances and the high cost of collections. To reach more outstanding accounts more efficiently, MSN turned to RevSpring’s automated patient payment solutions, including outbound interactive voice response (IVR).

RevSpring implemented outbound IVR for automated calls and text reminders, payment collection, and insurance updates, then added inbound IVR so patients could self-serve 24/7 by phone. The results included two hundred extra credit card transactions per day, reduced over-120-day A/R and write-offs, fewer FTE hours spent on patient collections, and less manual work for staff, helping MSN collect more revenue from both small and large balances.

Management Services Network

Jim Trotter

Chief Operating Officer