Case Study: Retool reduces contract errors by 99% with RevOps

Retool cuts contract errors by 99% with RevOps

Retool, a fast-growing software company, faced a significant data integrity challenge in its sales process. Their sales representatives used unstructured Word templates for contracts, leading to major errors and an inability to reliably report on bookings. This motivated Head of Revenue Operations Jonathan Krangel to search for a CPQ solution, which led them to the vendor RevOps.

By implementing RevOps, Retool established data guardrails and rule-based approval workflows for its sales team. The solution integrated with Salesforce to ensure data was captured correctly and automatically. This resulted in a dramatic decrease in contract errors, from 50% to less than 1%, providing reliable data and streamlining the entire deal process.

Retool