Case Study: Loom achieves 93% faster billing error resolution with RevOps

Loom cuts billing error handling time by 93% with RevOps

The customer, Loom, faced a significant challenge with an error-prone and manual billing process. Their finance team was spending a considerable amount of time fixing errors, and their existing system could not handle complex pricing, leading to frequent issues that required engineering support. This manual process was a major hindrance to efficiency.

To solve this, Loom implemented a solution using the RevOps API for quote-to-close automation and leveraged its native integration with Stripe. This allowed them to automate their entire customer billing and activation lifecycle. The results for Loom were substantial; they achieved a 93% reduction in time spent dealing with billing errors and could now provision new accounts instantly upon contract signing, a process that previously took 48 hours or more.

Loom