Case Study: Simco Restaurants achieves 44% more bookings with Revmo

How Simco reduced wait times and captured more customer opportunities

Simco Restaurants, a company operating five popular dining establishments at San Francisco's Pier 39, faced significant challenges due to overwhelming call volume. The high demand made it difficult to manage reservations efficiently, leading to missed calls, lost bookings, and staff being stretched too thin between guests and the phones. They partnered with vendor Revmo to implement a scalable solution for handling reservations.

Revmo provided 24/7 reservation coverage through its service, which included advanced reservation management and multilingual guest communications. This solution allowed Simco's staff to focus on in-person service while the system captured more opportunities. The results were a 44% increase in bookings, a significant decrease in calls handled by staff, and happier customers, all contributing to a more seamless dining experience.

Simco Restaurants

Bob Partrite

Chief Operating Officer