Case Study: Jalapeño Inferno Reclaims 6+ Hours Weekly with Revmo AI

How Jalapeño used AI to manage 60% of their calls, boosting dine-in experience and reducing wait times

Jalapeño Inferno, a Mexican restaurant brand with three locations, faced operational challenges at its busy Pinnacle Peak site, where high call volumes during peak hours overwhelmed staff, led to missed revenue opportunities, and reduced the quality of their dine-in customer service. They sought an AI-driven solution from vendor Revmo to manage this issue without having to hire additional employees.

By implementing Revmo's voice-enabled AI, the restaurant was able to manage close to 60% of its calls. The solution automatically handled takeout orders and routed calls to a ghost kitchen, which freed up staff to focus on in-house guests. This resulted in over six hours of call time being reclaimed per location each week and a significant improvement in overall efficiency and customer experience.

Jalapeño Inferno

Jordan Craig

Operations Partner