Case Study: PrimeVox achieves faster onboarding and billing automation with Rev.io

PrimeVox cuts billing admin by several hours a month with Rev.io

PrimeVox, a telecom service provider, initially selected the OneBill platform due to its low cost but encountered critical challenges during onboarding. Their primary issue was with OneBill's offshore support, which led to communication gaps and scheduling difficulties, ultimately preventing them from completing the implementation. This prompted them to seek a new vendor, leading them to Rev.io.

Rev.io provided a robust billing platform with a streamlined onboarding process and reliable U.S.-based support. This solution allowed PrimeVox to become fully operational within weeks. The switch to Rev.io resulted in significant operational efficiencies, automating manual processes and saving several hours per month on tasks like calculating and filing taxes.

PrimeVox