Case Study: GigTel boosts UCaaS growth and billing efficiency with Rev.io

GigTel doubles UCaaS and CaaS revenue in just over a year with Rev.io

GigTel, a UCaaS provider, faced challenges with its outdated billing system which lacked the interoperability and tax integration capabilities needed for its new cloud communications business lines and growing channel partner network. Their incumbent solution could not efficiently track agent activity or manage commissions. GigTel turned to Rev.io for a comprehensive billing and back-office solution to address these issues.

Rev.io implemented its platform to automate GigTel's usage rating, billing, and tax calculations, which included a robust system for handling out-of-state taxes. A key feature was the comprehensive reporting that streamlined the commission process for their channel partners. As a result, GigTel doubled its UCaaS and CCaaS revenue in just over a year and seamlessly integrated billing for new services, positioning the company for future expansion.

GigTel