Case Study: CallTower achieves scalable acquisition billing and automation with Rev.io

CallTower automates billing in 1–2 minutes with Rev.io

CallTower, a leading enterprise-class Unified Communications as a Service (UCaaS) provider, faced a substantial spike in billing responsibility following a series of business acquisitions. Their previous billing platform required excessive manual operation, generated errors, and limited their capacity to handle the increased workload and support future growth. To address this challenge, CallTower partnered with Rev.io for its sophisticated billing-as-a-service (BaaS) platform.

Rev.io implemented its configurable billing system with robust API automation, which streamlined CallTower's quote-to-cash process. The solution automated the vast majority of billing operations, eliminating manual work and providing enhanced enterprise customer reporting tools. As a result, CallTower successfully integrated its acquisitions without needing to expand its billing department. The company saved significant money, time, and energy, and gained the flexibility to support future business changes, thanks to the partnership with Rev.io.

CallTower