Case Study: Del-Air books 11,000+ membership appointments with Revin AI agents

Del-Air books 500+ membership appointments in 2 weeks with Revin

Del-Air, an HVAC and plumbing company with a large membership base, faced challenges in manually scheduling appointments for over 20,000 customers across eight locations. Their customer service representatives struggled with inconsistent booking rates, seasonal spikes, and fragmented systems, making it difficult to scale their operations. To create a more reliable and consistent scheduling experience, they partnered with Revin to implement an AI automation solution.

Revin implemented context-aware AI agents that integrated with Del-Air's existing workflows to fully automate the membership scheduling process. The solution intelligently booked appointments based on technician availability and customer preferences. This resulted in over 500 automated appointments booked within the first two weeks and a 10% higher booking rate than the average CSR. Revin's solution provided immediate lift, allowing Del-Air's team to reallocate time to higher-value customer interactions.

Del-Air